Refund & Returns

Non‑Returnable & Non‑Refundable Items
All items are made to order and personalised, therefore non‑returnable and non‑refundable.
Personalised products are excluded from standard return rights.

We cannot accept returns or issue refunds for:
- Incorrect sizes selected at the time of ordering
- Misspelled names or details provided by the customer
- Change of mind after ordering
- Colour or print variations within normal production tolerances
- Preference relating to fit, style, or appearance
Please ensure all order details are checked carefully before placing your order.

Faulty or Incorrect Items
If an item arrives faulty or incorrect due to our error, we will offer a replacement or refund. You must notify us within 7 days of delivery by providing:
- Your order number
- A brief description of the issue
- Clear photographs showing the fault or error
Once this information has been received, we will aim to resolve the issue as quickly as possible.

We reserve the right to request that faulty items are returned for inspection before a replacement or refund is issued.

Exclusions
Issues caused by incorrect information provided by the customer are not eligible for replacement or refund.